We are really discouraged attempting to learn about our edge miles. Account figures BBB88568 and 18NH898. We ended up scheduled to fly to India March 2012 and all flights to India have been canceled. We have to know our miles position and when any miles happen to be canceled we'd like them reinstated.
reserving reference MKFCFC I'm addressing this letter to you to precise my dissatisfaction regarding your services with regards to the flights referred to higher than.
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Putin routine marked by graft and corruptionPutin regime marked by graft and corruptionPutin regime marked by graft and corruption
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a direct flight which must have been six.five hrs. We boarded about thirty min late, only to hear in the captain that we have been however expecting fuel and continue to did not have confirmation as to when, but that it could consider at the least twenty min to refuel. At last just after 1 hour about the airplane, we had refueled, only to hear that an armrest was broken and we were waiting for a repair. We were within the approach for 1.5 hrs, in advance of take-off. WHY, would you board travellers on that lengthy of a flight Right before refueling, Specifically not owning an ETA to the gas?
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The definition of buyer service at American Airways is not really described in almost any acknowledged website here terms. It doesn't tackle The client or suggest any service in any respect. My daughter, traveling solo, had the latest working experience of ready in line at Heathrow so very long to examine in that she missed the checkin by 2 MINUTES Even though the aircraft was in the gate for one more 45 minutes. The agent, And that i use that word generously, essential she get Yet another ticket for any later flight in a cost of an extra $300. Then proceded to tell her the seat would be assigned within the gate. Alright, difficulty resolved. YOU THINK! When the gate is assigned she goes for getting her seat assigned and the ‘AGENT’ who would not let her on the primary flight cancelled her seat on both equally the first and second flight after using her cash! So she wasn’t off that first flight nonetheless, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated extra income. Thankfully we were in interaction and she or he spoke that has a supervisor who launched a seat to her. When she asked who experienced cancelled the her reservation, they explained they did not know. This all transpired in just a a few hour interval. She eventually boarded 15 minutes before departure, I hope. So my spouse and I contacted American Airways to confirm if she was able to get within the airplane and who experienced cancelled her flight, given that there was a monetary transaction and no fiscal transaction comes about without a document of who established it, one particular would Consider, for accounting and theft stability needs by itself. My spouse termed to start with and spoke to JAYNE FUENTES, a supervisor who following a very long dialogue gave us NO Data. She could not tell us if my daughter got a seat on the flight, bought to the aircraft, or who bungled the extra invest in. She genuinely mentioned that ‘They are really open terminals and they do not sign-up that is scheduling or accepting payment for the seat reservation.’ That is correct accounting for you personally. So my spouse thanked her politely for all her help at which point I said JAYNE FUENTES told us practically nothing she was of no help at all. Then I named American Airways and spoke to a different supervisor, JANE GRAY, a individual who really should not be permitted to response telephones in the prison.
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I am emailing this remark to you making sure that AA could possibly greater have the capacity to persuade employees to generally be additional courteous when issues go Incorrect.Shopper service may make this kind of variation for the people utilizing your service.
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